FAQs
We are always on hand to answer your questions either in store or on the phone, however we have answered some of the most common questions below. If there is anything that you would like to ask please don’t hesitate to get in touch.
Are you competitive on price?
Yes, as we buy in large volume, we offer year-round good value to all our customers. We don’t have misleading sales events or discounts. All our prices will include VAT and there will be no nasty surprises at the end of the job.
Do you supply all leading brands?
Yes, we offer all leading brands. As there are so many brands in the market there may be some that we don’t advertise. If you have seen a brand and are not sure if we supply it, then get in touch!
Do you have enough fitters to handle my job?
Yes, we have teams of employed and self-employed fitters that are capable of handling very large jobs.
Do you move furniture?
Yes we can, we ask customers to move breakables and small bits of furniture but we can move bigger pieces of furniture. Please ask for this to be added to your quote if required.
Do you cut bottoms of doors to clear the new carpet?
Yes, providing you have standard doors we can offer this service. Please note we cannot cut solid wood doors, fire doors, doors with glass etc as this would be a job for a carpenter.
Do you offer finance?
Yes we can offer 1 year interest free credit, subject so circumstances. Please ask for details if you require this service.
I have a small order; will you still help me?
Yes, we are here to help you whatever your project may be. We are happy to fit a small coir mat only right through to a houseful of new flooring.
Do you keep stock ranges?
Yes we do, we keep large quantities of A grade stock in at all times. Stock rolls of carpet, vinyl, roll ends, LVT, Laminate… Some of which you will not find locally.
How can I pay you?
We except all major credit cards, including Amex. Alternatively you can pay us by bank transfer. We still accept cheques or cash if that’s what you would prefer.
Do you fit carpet or flooring not supplied by Carpet Options?
Unfortunately not, we only fit products that we supply.
Do you re stretch or repair old carpets?
No, we often find once a carpet has been fitted it doesn’t always go back as it was originally fitted.
Can you make any waste carpet into mats?
Yes, If we have supplied the carpet then we can do this for you for a small charge.