Privacy Policy

This privacy policy is for Carpet Options Ltd and its websites and governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

Carpet Options Ltd take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to GDPR for user privacy.

Information We Collect

We may collect and process the following data about you:

Name, Contact information (including email address,phone number and postal address) and demographic information.

Details of your visits to our websites and the pages that you access, including traffic and location data, weblogs and other communication data.

Information that you provide us when you fill in forms on our websites, such as when you register for information or make a purchase/purchases.

Information provided to us when you communicate with us for any reason – for example asking us for information on a product or arranging a site visit to your property.

Use of Your Information

Information that we collect and store relating to you is used to enable us to provide our services to you. In addition, we may use the information for the following purposes:

To carry out necessary contractual commitments to you

To process your orders

Internal record keeping including financial accounts

To provide you with information requested from us, relating to our products or services.

To provide information on other products which we feel may be of interest to you, where you have consented to receive such information. To notify you about any changes to our websites such as improvements. From 25th May 2018 and under the new GDPR rules you will have to opt in to recieve Newsletters and email offers from us. You can opt out at any time by contacting us on [email protected].

We are assisted with our websites and social media by ADS Oxford Ltd. From time to time they may be party to information you provide us by assisting us with our websites and social media. They will never contact you and no details will be stored or used by them independantly. Please ask for further details. They will follow their own strict and extensive privacy policy which can be seen on their website.

Carpet Options Ltd operate and and Bed Options is a trading name within Carpet Options Ltd. Information will be stored within ths same Limited company but never externally.

Storing Your Personal Data

We never transfer data that we collect from you to locations outside of the European Economic Area.

We will take all reasonable steps to make sure that your data is secure and in agreement with this Privacy Policy. Data that is provided to us is stored on secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety.

Please bear in mind that the transmission of information over the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk.

If you have created an account with us you are responsible for keeping those details safe.

We will retain your information only for as long as necessary to provide our services as described in the privacy policy. We may require this information to comply with legal and regulatory obligations or to resolve disputes and enforce agreements. Legally we have to keep information from purchases for 7 years.

Access To Information and contacting us

The GDPR regulations gives you the right to access the information that we hold about you. Should you wish to receive details that we hold about you please contact us at any time via [email protected]

You have the right to Access, Change, Restrict, Delete, Object or Complain at any time.

We are ICO, FCA and Trading Standards Registered and our numbers are available on request.

Third Party Links

Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website.

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned. All websites linked will have their own detailed privacy policies and no information will pass from us to them.

Use of Cookies

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.

Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information [ ].

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email. If you enquire through social media regarding our products or arranging a site visit we will require basic details to be able to carry out this process. We do use a Advertising/IT Consultantcy who assist us in carring out our social media but no details will be stored or used by them independantly. Please ask for further details.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened Links in Social Media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example:

Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

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